Wendy's Director of Operations

Position Title: Director of Operations

Reports To: Brand President

FLSA Status: Exempt

Company Background - Flynn Group:

Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at www.flynn.com.

Company Background - Flynn Wendy's:

Flynn Group | Wendy’s owns and operates over 190 Wendy’s restaurants throughout 5 states and Washington DC. With annualized sales of over $370M and over 5,000 employees, Flynn Group | Wendy’s is the 5th largest franchisee in the Wendy’s system. Flynn Group | Wendy’s is a part of Flynn Group, the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. More information is available at www.flynn.com/wendys. 

Position Description: As a key business leader and developer in a multi-restaurant market environment, you are responsible for creating an environment where Area Directors, Restaurant General Managers, and Assistant Managers are challenged to grow and develop. You must ensure objectives are achieved while operating within all company guidelines, cultural values, and following ethical business practices.

Essential Duties and Responsibilities:

* Interviews and selects Area Directors and Restaurant General Managers.

* Supports and monitors Area Directors throughout the training program.

* Creates an inclusive work environment that values all associates, strives for work/life balance.

* Proactively manages performance through regular one-on-one coaching, assistance in developing, and reviewing progress on development plans, recognizing accomplishments, and making impartial reward decisions.

* Acts as a role model for championing brand standards.

* Sets stretch goals, assigns clear authority and accountability, holds self and others accountable for performance, and meeting commitments.

* Within business framework and guidelines, creatively chooses options and tactics to increase sales and drive efficiency.

* Anticipates problems and has well-developed responses that can be adapted to fit the situation.

* Creates and maintains an environment of trust where Safety and Asset Protection are a part of everyday operations.

* Fully and actively participate in Wendy’s-sponsored learning activities and seeks personal growth intellectually and organizationally.

* Maintains high standards of integrity and acts consistently with the overall values of the business.

* Responsible for developing and accomplishing IDP.

* Uses systems, administrative processes, and metrics to perform "gap analysis".

* Facilitates Period Business Reviews with the Area Director team to understand financial wins/losses and determines internal strategies to overcome losses and capitalize on wins.

* Participates in Quarterly Business Reviews with the executive leadership team.

* Communicates changes openly, builds support for initiatives, solicits, and encourages feedback, anticipates resistance to change, explains rationale behind changes and follows up to manage change.

Skills and Requirements:

* Bachelor’s degree in business, Finance, Hospitality, or Hotel/Restaurant Management, or a related discipline, or equivalent professional experience.

* Minimum 5+ years second-level multi-restaurant management experience, preferably with a national chain restaurant.

* 3-5+ years of supervision of multi-restaurant leaders.

* Must be able to travel within assigned area and throughout the organization as requested.

* Superior business acumen: demonstrated ability to analyze and impact business results at an organization level.

* Excellent communication skills - written, verbal, and presentation; demonstrated ability to effectively communicate, persuade, and collaborate with team and peers.

* Demonstrated analytical, mathematical, and reasoning skills.

* Superior organization and self-management skills.

* Able to manage/lead others, integrate change, and build a diverse and effective team.

* Demonstrated leadership skills; ability to achieve results through others and build an engaging culture.

* Proficient in Microsoft Office Suite.

* Demonstrated positive team-oriented attitude.

* Standing and walking for long periods without a break.

* Work at a fast pace and may involve exposure to noise, heat, cold, or other elements.

* Ability to travel to other restaurants, meeting venues, etc.

Additional Position Requirements:

Must live within the geographic area being supported; ability to work extra hours (exempt), weekend hours, holiday hours, evening hours, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within the assigned area and throughout the organization as requested; driving on company business (requires a valid driver’s license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).

Premier Traits:

The Director of Operations is an excellent judge of talent and a steward of the people. They have an in-depth understanding of their team’s strengths and opportunities, champion the Wend American career path, and coach others by providing direct, honest, and timely feedback. The Director of Operations creates a culture that drives our values, as well as Dave’s Values, inspires teams, and retains top thinking. They have an expert level of understanding of the business and how to drive results. The Director leads with integrity, acts courageously, challenges the status quo, and is always improving. They achieve desired results that are sustained over time without compromising core values, processes, or procedures.

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Wendy's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position, and the employee in this position may be required to perform other duties to meet business needs. Flynn Wendy's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the employee or Flynn Wendy's may terminate employment at any time.

Flynn Wendy's and Flynn Group are an Equal Opportunity Employer.