HR Technology Coordinator

Position Description

The HR Technology Coordinator plays a key role in supporting day-to-day operations of HR systems and assisting with the resolution of support tickets. This role serves as a point of contact for questions related to the Applicant Tracking System (ATS) and Human Resources Information System (HRIS), helping to identify and troubleshoot errors while delivering excellent service to internal customers.

This position is ideal for someone with strong organizational skills, attention to detail, and an ability to think critically and solve problems efficiently. The HR Technology Coordinator will work closely with HR and IT stakeholders, gaining hands-on experience with technical systems and processes to ensure smooth HR operations.

Essential responsibilities include:

• Monitoring & resolving level 1 HR Tech support tickets.
• Conducting root cause analysis on recurring issues and collaborating with stakeholders to implement effective solutions.
• Identifying and escalating complex issues
• Creating and maintaining standard work (SOP’s) related to ATS and HRIS Systems.
• Responding to general inquiries about the ATS and HRIS, providing troubleshooting support to ensure timely resolution.
• Updating all alignment changes within ATS and HRIS, i.e. unit closings/openings and market realignments.
• Always showing a willingness to help customers find the appropriate procedure or resource, even if the issue is not your direct responsibility.
• Assisting and participating in projects assigned by HR leadership.
• Effectively communicating with end-users to assist with system issues.
• Generating reports related to HR metrics.

Desired Skills, Specialized Knowledge, and Experience

• Bachelor’s degree in a related field, or equivalent work experience
• Possesses excellent verbal and written communication skills.
• Excellent judgment and problem-solving skills, ability to work independently and as a team player.
• Ability to prioritize competing priorities and manage time effectively.
• Ability to keep information confidential and handle confidential matters discretely.
• Capacity to work under pressure while observing high quality standards.

Why Work for Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

• Medical/Dental/Vision
• Retirement and Savings Plan
• Short- and Long-Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible/Hybrid Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Purchase Assistance
• On-Site Fitness Center
• On-Site Daycare
• On-Site Café
• FUN Work Environment!

The Flynn Group is an Equal Opportunity Employer